Terms of service
Last updated: 7 October 2026
1. The service
Paws on Wheels provides doorstep dog and cat grooming in its listed Chennai service areas. Appointments take place inside our grooming van at the agreed location, one pet per session, while you watch through the window.
2. Booking
Check whether we cover your area using the checker on this site, choose a package, and you’ll be taken to WhatsApp with your details pre-filled. A booking isn’t confirmed until our team replies on WhatsApp and confirms a day and time: browsing or messaging us doesn’t by itself guarantee a slot.
Prices shown on this site are indicative “from” prices; your final price depends on your pet’s size, coat and condition, and is confirmed on WhatsApp before we come. Arrival times are approximate: Chennai traffic and earlier appointments running long can shift our schedule, and we’ll keep you posted on WhatsApp if we’re running late.
3. Cancellations, rescheduling and redos
- Cancelling within 3 hours of your scheduled slot may incur a ₹200 late-cancellation fee.
- Rescheduling because of rain or your pet being unwell is free of charge.
- Not happy with a groom? Tell us within 48 hours and we’ll arrange a redo.
See our Refund Policy for the full detail.
4. Your pet’s safety
Please tell us about any health conditions, allergies, recent injuries, or handling needs, including nervousness or a risk of biting, before your appointment, so our groomer can plan around them. If a pet becomes too stressed, unwell, or unsafe to continue during a session, our groomer may pause or stop the groom for the pet’s and the team’s safety, and you’ll only be charged for the portion of the service completed.
An adult (18 or over) who is the pet parent or authorised adult caregiver must be present, or reachable by phone or WhatsApp, for the whole appointment.
5. Right to refuse or stop service
We can decline or stop a booking if the location is unsafe or inaccessible for our van, a pet shows signs of a contagious illness, or a pet’s behaviour poses a safety risk to our groomer. We’ll always explain why, and work with you on rescheduling where that’s reasonable.
6. Payment
Payment is arranged directly with our team and confirmed on WhatsApp. We don’t process payments through this website.
7. Liability
We take reasonable care with every pet, every time, using sanitised tools and equipment between appointments. Grooming nonetheless carries some inherent risk, for example a minor nick while trimming the nails of a pet that won’t stay still. We’ll always tell you if anything happens during a session, and work with you to make it right.
8. Changes to these terms
We may update these terms from time to time; the version on this page is always the current one.
9. Contact
Questions about these terms? WhatsApp us or email hello@pawsonwheels.in.