Questions pet parents ask us

Paws on Wheels is a Chennai-based doorstep dog and cat grooming service. Our grooming van comes to the agreed location near your home, and your pet is groomed inside it.

The grooming space comes to your location, so you do not make a separate salon journey. We discuss access, package details and timing with you before the visit.

The van has a viewing window, and you can watch from outside. Our team explains the viewing arrangements and any access requirements before starting.

A Paws on Wheels groomer handles the appointment. Ask about their relevant experience with your chosen service and share your pet’s handling needs before booking.

We provide doorstep grooming rather than a walk-in salon. Contact us on WhatsApp at +91 96000 23831 to discuss services or your location.

We offer grooming for different breeds, sizes and coat types. Share your dog’s age, coat and handling needs so we can discuss whether the requested service is suitable.

Dogs have Essential Bath, Basic Grooming, Full Grooming and Premium Grooming. Cats have the first three options. Compare the confirmed inclusions on the appropriate dog or cat grooming page.

Essential Bath starts at ₹799, Basic at ₹999 and Full at ₹1,499. Dog Premium starts at ₹2,199. Your final quote depends on the confirmed service and relevant size or coat details.

Tell us about your pet’s coat, grooming needs and preferred finish. We explain the inclusions and discuss suitability before you choose. A coat photo can help the conversation.

Dog packages range from approximately 45–150 minutes; cat packages from 45–90 minutes. Check your package’s estimate. Coat condition and your pet’s response may affect the time needed.

The interval depends on your pet’s coat, lifestyle and individual needs. Discuss a suitable routine with the groomer; follow your vet’s advice where a medical condition affects grooming.

Yes. The dog and cat pages list the available add-ons and prices. Check whether a service is already included in your package before agreeing to an additional charge.

Ask our team for the current product names and why they are proposed for your pet. Share known sensitivities and veterinary instructions before the visit.

Suitability varies. Tell us about your pet’s handling preferences and previous experiences before booking. We discuss the service and may adjust, pause or stop if continuing would affect their wellbeing.

We pause and discuss suitable next steps. If the service cannot continue, we explain what has been completed and the applicable charge under our agreed partial-service policy.

Tell us your companion’s age and relevant health information before booking. We confirm our current eligibility requirements and discuss an appropriate first visit.

Share their age, health concerns and any veterinary instructions before booking. We discuss service suitability and limitations; grooming should follow advice from your vet where health conditions are involved.

Speak with your vet about whether grooming is appropriate, then share their instructions with our team. We assess whether we can provide the requested service within those instructions.

Ask our team about the current vaccination requirements before booking. One-pet appointments do not remove the need to assess suitability.

Tell us before booking so we can discuss suitability, product choice, coat-care options and charges. Grooming does not replace veterinary parasite treatment or medical care.

We clean the grooming space and shared equipment between appointments, with fresh towels for each pet. Ask us to explain the actual tool, surface and towel routine.

We do not use cages or sedation for grooming. Handling supports and any proposed changes are explained to you. We pause or stop when the service cannot continue appropriately.

Arrange suitable parking and an adult for handover and collection. Share building-access information and any pet handling concerns. We confirm visit requirements with you before arrival.

At a suitable agreed spot near your home or building entrance. Tell us about access restrictions or limited parking before booking so we can confirm the arrangements.

Our vans carry their own water and power. We need suitable parking and access for the appointment.

Tell us your building’s access and parking requirements. Arrange any necessary security permission and a suitable meeting point before the visit is confirmed.

An adult must be available for handover and collection. We also need an agreed way to reach you during the appointment.

Message us as early as possible so we can discuss rescheduling. The current website policy provides free rescheduling when your pet is unwell.

Contact us if weather affects access. We may move an appointment where travel or parking is unsuitable. Our published policy provides free rain-related rescheduling.

We coordinate arrival through your booking chat and let you know about schedule changes.

Tap Book now or Book this package to open WhatsApp. Share your location, pet’s details and chosen service. Our team replies to confirm the appointment arrangements.

Not yet. Your message is a request. The booking is confirmed when our team agrees the date, time and service with you in the chat.

The published service hours are every day, 8 am–9 pm. You may send a message at any time; our team responds during working hours.

Contact us ahead of your preferred date, especially for weekends or holidays. Availability depends on the route and schedule; ask whether a same-day slot is available.

Mention every pet when you enquire. Each companion has their own session, and we confirm the services, total appointment time and quote before booking.

Ask our team about arranging repeat visits. We can discuss a suitable interval and available slots, with each appointment confirmed through the booking chat.

Reply in the chat where you booked or message +91 96000 23831. Changes are free up to 3 hours before the slot under the current published policy.

The published policy adds a ₹200 visit fee to your next booking for late cancellation or an unavailable pet on arrival. Rain- or illness-related rescheduling is free.

Contact us on WhatsApp with your booking details and concern. The published policy offers a free correction for eligible issues reported within 48 hours. Read the Refund Policy for details.

Pay our team after the groom by UPI, cash or card. There is no website checkout. Confirm the total and payment method in your booking chat.

There is no advance payment to book; payment is made after the groom.

We send a receipt after the visit showing the services, add-ons and amount paid.

A tip is not expected. You are welcome to share honest feedback about the appointment, including anything that would improve the service.

Yes. We offer doorstep cat grooming in Chennai. Tell us about your cat’s coat and handling preferences so we can discuss a suitable service.

We offer services for different cat breeds and coat types. Individual suitability depends on the requested service, coat condition and handling needs; share these before booking.

A doorstep visit avoids a separate journey to a salon. Each cat responds differently to grooming and new people, so we discuss their needs without promising a stress-free appointment.

Discuss a secure handover from your home to the grooming van. Tell us about your cat’s handling preferences before booking so we can explain the visit arrangements.

Share this before booking. We discuss suitability and work with your cat’s response during the visit. A session may be adjusted or stopped if it cannot continue comfortably.

Tell us about the coat condition before booking. We discuss appropriate coat-care options and any proposed trimming, including costs, before starting.

Published estimates are 45–60 minutes for Essential Bath, 60–75 for Basic and 75–90 for Full Grooming. Your cat’s coat and response may affect the time needed.

Essential Bath, Basic Grooming and Full Grooming are listed for cats. Premium Grooming is dog-only. Check the cat page for inclusions, add-ons and confirmed prices.

Our Areas page lists 49 neighbourhoods across seven Chennai zones. Check your area or PIN code before booking; availability depends on confirmed coverage and available appointment routes.

Message us with your area and PIN code. We will check availability. If your location is not covered, you can use the existing waitlist to hear about future coverage.

There’s no travel charge within our service area. Confirm your location and final quote in the booking chat before agreeing to the visit.

Our current focus is Chennai. Share your city and PIN code through the waitlist; new service areas will be announced once confirmed.

Use the form on our Reviews page or send feedback on WhatsApp. Publication requires your permission. Share an honest account of your visit and only photos you are entitled to submit.